FAQ

Need help with your purchase? Check out our comprehensive list of commonly asked questions and detailed answers. From delivery and installation, to exchanges and returns, this is your go-to resource for information about buying art online.

General
Framings
Delivery and Installations
Exchanges and Returns
Payment Types
Do the prints/paintings come ready to hang?
We do provide an option to add metal wires behind both prints and paintings, they can then be hung on hooks or screws after. Alternatively, canvases can be hung using their wooden frames on screws.
What is the difference between "Fine Art Print" and "Art Print"?
Fine Art Prints come pre-framed, we cannot change the size of the print. Art Prints are made to order, hence can be customised to your desired size. We can also print your own high-resolution images as Art Prints.
Do the paintings come with frames?
Not all of the artwork comes with frames although we do offer framing services if needed. Lead time 2 - 4 weeks.
Do you offer framing services for other art works?
We offer framing services for other paintings, prints, or photographs you may need framed. We also have canvas-stretching services if you have purchased an un-stretched canvas. Lead time 2 - 4 weeks.
Can we frame the customised paintings?
Yes, once the painting is complete, we can send it for framing as well.
What is the delivery schedule like?
Delivery and installation are available every Monday-Friday. Morning slot (10-12pm) and Afternoon slot (2-5pm).
Are there any charges for delivery and/or installation?

Delivery and installation fee is $120 for first piece and $30 (below size of 1800mm and $50 above size of 1800mm) for each subsequent piece within Singapore.

*FREE DELIVERY FOR SINGAPORE ORDERS ABOVE $2000 IN A SINGLE RECEIPT.*

Please ensure that the address provided is correct, and that someone is present to receive the package at the time of delivery. If the address is incorrect, or no one is present, the delivery will be considered unsuccessful, and the package will be returned to the gallery. Thereafter, please collect the package from the gallery directly. Delivery fees are non-refundable.

Must I be present during the scheduled delivery and/or installation timing?
Please ensure that an individual is present to receive the package. Please ensure that the person in-charge on the receiving end is present at all times during the entire duration of the installation. This is to minimise any potential miscommunications between the installer and the receiver.
Can I exchange or refund my art piece?
All our goods sold are non-exchangeable and non-refundable. We apologise for any inconveniences caused.
How can I make payment for my purchase?
You can use any of the payment types listed below to pay for your order:
  • Visa
  • Mastercard
  • UnionPay
  • American Express
  • PayPal
  • Bank Transfer
  • PayNow
Do note that only Paypal, Bank transfer, Atome and Paynow is available for online purchases.